Netmarble

Click on the Sign Up banner on Netmarble homepage to go to our Sign Up form. Fill in all the fields in the form, and click on the Submit button. You will receive a verification e-mail from Netmarble. Please click on the link contained in the verification e-mail to complete your member registration.

Please check the Sign Up form’s e-mail field for misspelled words and formatting such as missing ‘@’ or ‘.’.

No. All Netmarble members must be 13 years old and above.
 

(1) Your ID should have 4 to 20 characters. It can contain only numbers or alphabets, and it must start with an alphabet.

(2) It can contain the underscore character (_). Your ID cannot have spaces in it.

(3) It cannot have words that might confuse other members such as ‘Netmarble’, ‘Guide’, and ‘Admin’.
 

 (1) Your password should have 6 to 15 characters.

(2) It can contain alphabets and numbers. It can have special characters such as ‘$’, ‘^’, ‘@’ etc.

(3) It should have both uppercase and lowercase characters.

(4) It should not be identical to your Netmarble ID, or date of birth. Also, it should not repeat one character, and contain more than three numbers.

Members whose passwords do not fulfill the condition prescribed in (4) may be subject to limited account use. Change your password regularly to secure your Netmarble account!
 

Go to http://global.netmarble.com/member/join/authmail_request.asp and re-request your verification e-mail.

If the link does not work, please inform us at help@mail.global.netmarble.com with your e-mail address and ID in the main text. 

It confirms that you own the e-mail address entered in the Sign Up form, thus preventing other people from signing up as Netmarble members with your e-mail address.

Go tohttp://global.netmarble.com/member/account/find_ide.asp and fill in your e-mail address in the Find My ID textbox.

Enter the authorization key, and click on the Submit button.

Your ID will be automatically sent to your e-mail account.

Go to http://global.netmarble.com/member/account/find_ide.asp.

You can get a temporary password when you either answer your password hint or get it e-mailed to you.

Sign in with your temporary password, and remember to change it!

You will see the Unlock My Account webpage (see screenshot) after inputting the wrong password seven consecutive times.

Please enter your ID, password and e-mail address, and click on the Submit button.

If the submitted information matches our database’s entries, then your ID will be unlocked and you can use it again.

Otherwise, go to http://global.netmarble.com/member/account/find_ide.asp to get a temporary password.
 

Users who use racial slurs or insults to discomfort or humiliate other users have broken Netmarble's Terms of Use Agreement.

Report the abusive user via our Abuse Report section at http://global.netmarble.com/support/abusereport/.

Please include his ID, an incident description, and evidence of the insult.
 

Users who send slanderous or sexually suggestive messages have broken Netmarble’s Terms of Use Agreement.

If you receive such messages, add the sender’s ID to your Block List and report him via our Abuse Report section at http://global.netmarble.com/support/abusereport/.

Please include his ID, an incident description, and a copy of the message.

Players who inconvenience others or inflict damage should be reported via our Abuse Report section at http://global.netmarble.com/support/abusereport/.

Please provide us with the disruptive player’s ID, a description of how he disrupted gameplay, and evidence such as screenshots, messages etc.
 

Players who use in-game bugs in the game have broken Netmarble's Terms of Use Agreement.

Please report them to us via our Abuse Report section at http://global.netmarble.com/support/abusereport/.

Please provide us with the player’s ID, an incident description, and proof that he used bugs (for example screenshots, messages etc).
 

Report it via our Abuse Report section at http://global.netmarble.com/support/abusereport/.

Please describe the hacking incident in detail. We will act accordingly after we have reviewed your report.

Report it via our Abuse Report section at http://global.netmarble.com/support/abusereport/.

Please describe the hacking incident in detail.

We will act accordingly after we have reviewed your report.

Inappropriate message postings – such as insults, slanders, and racial slurs – negatively affect our members’ experience in Netmarble.

Thus we take a dim view of such posters, and consider him to have broken Netmarble's Terms of Use Agreement.

If you encounter such activity, please report them with the offender’s ID, and evidence (such as screenshots or web addresses) via our Abuse Report section at http://global.netmarble.com/support/abusereport/.
 

Users who spam other players have broken Netmarble’s Terms of Use Agreement.

If you receive spam, add the sender’s ID to your Block List, and report him via our Abuse Report section at http://global.netmarble.com/support/abusereport/.

Please provide us with his ID, a description of the incident, and evidence of spam.

Please report the incident via our Abuse Report section at http://global.netmarble.com/support/abusereport/.

Do not delete the advertisement for three to five days.

It will be used as evidence when we review your report.

After which, we will act according to Netmarble's Terms of Use Agreement. 

You will be suspended if you do any of the following:

i) Information fraud. For example, creating new IDs through unapproved methods; posting false messages; or spamming message boards.

ii) Users who abuse or exploit game bugs

iii) Disruptive gameplay. For example, using automated program within the game

iv) Illegal payments. For example, unauthorized use of credit cards, bank account numbers etc.

v) Underage users (12 years old and below) can be suspended at their parents’ request. In this case, the user’s parents may request that the user’s account be temporarily or permanently suspended.

For further information, please refer to Netmarble's Terms of Use Agreement.
 

There are two ways to add friends:

(1) Messenger

Click on the Add Friend button on Messenger, and type in your friend’s ID to add him/her.

(2) Quick Menu tab 

In Gamers Board or forums, click on your friend’s ID to call up the Quick Menu tab. Click on "Add to Friend" to add him to your Friends List.

Click on an ID on your Friends List to display his information page.

Click on the Trash Can icon to delete him from your Friends List.

You may not add friends when: the ID does not exist; the ID is on your Block List; or you have 300 friends on your Friends List.

It might be due to temporary system failure.

Try again later.

Click on your friend’s ID in your Friends List to open the friend’s information page. It will show the friend’s current location.

You can have at most 300 friends on your Friends List.

Click on the Create New Group button on your Messenger to create a new group.

Click on a group name. It will open a window where you can edit or delete your group’s name (see screenshot).

You can create up to 30 groups, but you cannot create a group called ‘Netmarble’ as it is the default group for all users.

A group’s name can have up to 30 characters. Also, when you play a game, a separate group for the game will be automatically created.

You cannot delete the ‘Netmarble’ group as it is the default group for all Netmarble users.

And you can only delete empty groups; that is, groups that do not have your friends in it.